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FAQ's

Home FAQ's

#Frequently asked questions

Do you know the meaning of ‘Compounding’?
Compounding is the art and science of preparing medications based specifically on an individual patient needs, it is a process in which a pharmacist prepares customized medications that are made especially for you.
Why should you choose custom Health RX PHARMACY?
  • Only area pharmacy dedicated to compounding
  • Specialized staff in compounding trained at the professional compounding Centers of America in Houston, Tx
  • Best in class facility designed from the ground up as a compounding lab
  • Heavy investment in compounding equipment and devices
What is the need for me to have my compounded medication made by a pharmacy that has expertise in compounding?
A pharmacy like Custom Health Rx Compounding Pharmacy has expert pharmacists, the right facility, quality check procedures and equipment to prepare customized medications precisely and carefully.
There is a fundamental difference between a pharmacy that distributes prescriptions for readily available drugs manufactured by a drug company and a pharmacy that compounds medications. Here, always choose the pharmacy that is specialized in compounds only.
Can any doctor write a prescription for compounded medications?
Most of the time yes. Our prescriptions come from
  • Doctors’ of Osteopathic Medicine (D.O.)
  • Medical Doctors (M.D.)
  • Physician Assistants and Nurse Practitioners
Are compounded medications covered by insurance?
There are some insurance plans that cover compounded medications. Please check with your insurance company to know your specific coverage. Custom Health Rx does not bill insurances. We can supply you with an Insurance Claim Form that you may send to your insurance carrier.
I have a compounded medication that is 1 month past its "Do Not Use Beyond" date—can I still use it?
You should not use a compounded drug or medication beyond the labeled "Do Not Use Beyond" date. Please email us at customhealthrx@gmail.com ; a pharmacist will respond to your email within 24 hours.
Will I Have to Sign for My Package?
It depends. If your prescription contains a restricted ingredient, then an adult has to sign for the package. Otherwise, the delivery method can be left to the driver.
Do you need a prescription?
Yes. A written prescription from a licensed practitioner.
What are the types of medicines do you compound?
We compound the following medicines to treat
  • Neuropathic pain
  • Special pediatric needs
  • Arthritis pain
  • Impotency
  • Menopause and menopausal symptoms
  • Veterinary compounds, and much more
What are the differences between compounded medicines and commercially available drugs?
Commercially available medications are manufactured by drug companies in bulk quantities for the general population. On the other hand, compounded medications are ordered by a doctor, individually prepared by a compounding pharmacy, and made primarily to suit your health specific needs.
How can your pharmacy help me in filling my prescription?
For new prescriptions, you may drop your prescription off in our one-way locked box outside of the Pharmacy or you may have your doctor call 734-667-4106 or fax 734-667-4400 a prescription to our pharmacy.
For refills, you may call our pharmacy or download our app
Is there a possibility to ship my prescription to me?
Yes
How to obtain additional refills since I have no more refills left on my prescription?
You may have your doctor call our pharmacy at 734-667-4106 to approve refills for you. Or reach us directly to contact your doctor to request for refills. Request your additional time for refill approvals.
Should you have additional questions, please email us at customhealthrx@gmail.com
How Do I Discard My Medication?
Each medication has specific clearance requirements. If you are uncertain on the disposal requirements, please reach out to your pharmacy, municipal, local law enforcement office, or county government to be aware of any medication take-back programs in your area. Also check If FDA provides additional information on medication disposal.